Global Phone System
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Happy Customers for Nearly a Decade
A virtual receptionist at your service; play custom greeting files, text-to-speech and present options to callers to connect to users, call queues voicemail and more with advanced scheduling options.
Receive and make calls in over 60 countries. Instantly provision or port in local and toll free numbers. Fully customize routing to users, call queues, IVRs, servers and more.
A global robust call center solution that organizes incoming calls and pushes them onto available agents. Instant detailed Call Analysis Report detailing agents call activity.
There are multiple ways to send and receive SMS messages with Circuit ID that includes smartphones and tablets, our online management portal, via email, and/or through our API.
No more busy tones with our modern Fax capabilities! Buy or transfer your number to Circuit ID to send and receive faxes via email and online. Only available in the US.
Innovative call recording add-on service that can be used to automatically record and store calls for playback. Optionally receive an email with call details and a copy of the recorded calls.
Voicemail to Email
Never miss a call again with next generation voicemail features. Route calls from IVRs, Call Queues and inbound rules to voicemail and receive a playable copy via email.
Create Virtual extensions that can route callers to users, conference rooms, call queues, voicemail, play announcements, IVRs, external numbers or route to an inbound rule.
Create global or group-based company directories that contain users within your organization and make searchable to callers. Optionally attach to IVRs to enable Dial-by-name and Dial-by-extension.
Inbound & Outbound
An advanced call routing feature that allow you to route calls based on pre-defined rules & schedules. Also, use inbound rules to create a disaster recovery solution to failover calls.
Create text-to-speech or MP3 phone announcements that can be played to callers via an inbound phone rule that is fully customizable. Select from multiple text-to-speech voices.
Circuit ID's Automatic Speech Recognition feature recognizes voice commands and executes pre-defined actions based on rules you setup. Also, use ASR to lookup users in a directory.
Bring Your Own SIP Provider
Connect your infrastructure and route calls globally. Bring your own SIP, numbers, servers and providers.
Reporting & Monitoring
Understand the trends of your business and ensure callers are receiving the highest quality of service with call monitoring and reports. Access detailed call reports at the touch of your fingertips.